Privacy Policy
Last updated: February 23, 2025
1. Introduction
Krew ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully.
2. Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name and email address
- Billing information and payment details (processed by our payment provider)
- Account preferences and settings
- Communications you send to us
Usage Information
We automatically collect certain information when you use our Service:
- Device information (browser type, operating system)
- IP address and general location
- Usage patterns and feature interactions
- Log data and analytics
Content You Provide
When you use our AI employees, we process the content and instructions you provide to deliver the Service. This may include business information, writing samples, and other materials you choose to share.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and abuse
- Personalize and improve your experience
4. AI Training and Your Data
We do not use your content to train our AI models. Your business data, content, and conversations with AI employees remain private and are not used to improve or train any machine learning systems. We use third-party AI providers who have similar data protection commitments.
5. Information Sharing
We may share your information in the following circumstances:
- Service Providers: With vendors who perform services on our behalf (payment processing, hosting, analytics)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us permission to share
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
7. Data Retention
We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this policy. When you delete your account, we will delete or anonymize your personal information within 30 days, unless retention is required by law.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information
- Export your data in a portable format
- Opt out of marketing communications
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at support@usekrew.com.
9. Cookies and Tracking
We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. Essential cookies are required for the Service to function properly.
10. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Children's Privacy
Our Service is not intended for children under 16. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@usekrew.com